Return & Refund Policy
General Terms:
By placing an order with YMM Restaurant Supplies, you agree to the following return terms:
1. Return Eligibility
Items must be returned within 30 days of purchase. Products must be unused, in original packaging, and include all original accessories.
2. Non-Returnable Items
Custom-made, special-order, and clearance items. Perishable goods, food items, and opened consumables. Items showing signs of use, installation, or damage
3. Return Process
Request a Return Authorization (RA) number by contacting our Customer Service team. Returns without an RA number will not be accepted. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
4. Restocking Fee
A 20% restocking fee may apply to returned non-defective items.
5. Damaged or Defective Products
Inspect shipments immediately upon delivery. Report any damage or defects within 48 hours of receipt. Please provide photos and detailed information when reporting damage.
6. Refunds
Refunds are issued after returned items are inspected and approved. Credit will be applied to the original payment method within 7–10 business days. Shipping and handling charges are non-refundable unless the return is due to an error on our part.
7. Exchanges
We are happy to facilitate exchanges for eligible items. Standard return procedures apply.
8. Warranties
Manufacturer warranties apply to most equipment. Warranty claims must be handled directly with the manufacturer unless otherwise stated.